Concept · AI integration
AI customer assistant
An exploration of an AI assistant that answers routine customer questions and routes everything else to the right person.
AI integrationKnowledge baseWhatsApp automationCRM routing
Concept exploration created by Teqzero to illustrate our approach — not a client project.
Overview
- Type
- Concept
- Category
- AI integration
A concept exploring how an AI assistant can handle predictable questions across web chat and WhatsApp, while handing anything complex to a human with full context.
Objectives
- Answer routine questions instantly
- Hand over complex requests with context
- Log every conversation to the CRM
Our approach
How we think about it
/01
Grounded answers
Responses drawn from an approved knowledge base, not guesswork.
/02
Human in the loop
Clear rules for when the assistant hands over.
/03
Measured accuracy
Conversations reviewed to improve answers over time.
Design & development highlights
Always on
Routine questions answered outside office hours.
Smart routing
Requests reach the right team member first time.
Full history
Every exchange captured in the CRM.
Concept only — not a client project. Shown to illustrate how we approach AI integration.
More work
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